Getting started
What does “done for you” mean?
We manage and deliver the work in your agreed scope. You provide business context, access and feedback at agreed points. Your quote makes clear what we handle, what we need from you and any ongoing costs. Implementation after a strategy review is priced separately.
Do we need to know exactly what we want?
No. Tell us what is getting in the way and what you want to improve. We’ll reply by email with a suggested scope and estimated cost. There is no obligation and you won’t be added to a mailing list.
How long does a project take?
We agree a schedule once the scope, content and access are clear. Larger work can be delivered in stages, with the first useful part agreed at the start.
How do monthly plans and costs work?
Websites start from £99/month and apps from £199/month, with no upfront cost. Your quote confirms the scope, contract term, billing, cancellation, hosting and provider costs. Marketing starts from £750/month for one agreed priority. The £2,500 strategy starting price covers a defined review and roadmap. Each service page sets out its starting package and what is priced separately.
Working together
Will we own what you build?
Your written scope sets out ownership, third-party licences, reusable Urthly components and what you receive at handover. Where practical, infrastructure runs in accounts you control, with the documentation needed to operate it.
What happens after launch?
We agree maintenance, updates, support and hosting responsibilities before work starts. Your plan defines the ongoing work and costs. New features or changes outside that scope are quoted before we begin them.
Do we need to replace our existing tools?
Only where it helps. We review what already works, connect useful systems and consider a custom solution where it fits the job. A full rebuild is one option, not a requirement.
Can you improve our AI search visibility?
We can improve content, page structure and reliable business information to support search and AI discovery. We can also assess useful AI workflows. Rankings, inclusion in AI answers and campaign results cannot be guaranteed; paid ads and organic discovery are separate.
How do you handle customer data?
We agree providers, access, retention and responsibilities before launch. We do not use client customer data to train public AI models. Sensitive or uncertain automated decisions can require human review.
Is Urthly Digital the same as Urthly Apps?
Urthly Digital builds and manages technology and marketing for clients. Urthly Apps is our separate home for ready-made browser apps and products. Both belong to Urthly Ltd, with separate websites and enquiry flows.