Everything you need to know

In most cases, there is no noticeable downtime. We build your new website behind the scenes and only switch once everything is ready and you've approved it.

Yes. You always retain full ownership of your domain name. We never ask you to transfer it to us.

You own all content you provide: text, images, logos, and your domain name. Urthly Digital owns the platform, templates, and infrastructure. There is no lock-in. You can leave anytime and receive full content exports.

You can cancel anytime. Your domain remains yours. We provide a full content export including structured content, SEO metadata, and a migration handover document with DNS instructions. Hosting and access to the Urthly platform will end. There are no hidden penalties.

We use a purpose-built platform. It analyses your business, generates custom copy and images, and builds a website tailored to your brand. Each site is unique. The result is built on a proven system that ensures performance, security and scalability.

No. We do not alter your email settings during migration. Your email continues to work exactly as it does now.

Our platform analyses and rebuilds your website within hours. Your website is ready within 24 hours. The full migration including DNS switch is typically complete within a few days of subscribing.

Our platform can analyse and rebuild websites from any platform. It reviews your existing site, extracts your content and brand signals, and generates a completely new website. Your domain stays yours and your email remains unaffected.

No. Your website is designed, built, and previewed completely free. If you love it, you pay a simple monthly fee that covers your entire team: designer, developer, hosting, updates, security, and support. No large upfront invoices, no separate contracts, no DIY platforms.

Yes. Your portal includes one-click exports that generate your content as structured data, SEO metadata, and a migration handover document. All your uploaded images remain accessible via direct URLs. You can export at any time, on any plan.

Every Urthly Digital website includes a brand-matched cookie consent banner that meets UK GDPR and PECR requirements. We auto-generate privacy policy, cookie policy, and terms pages populated with your business details. These should be reviewed by your own legal counsel for completeness.

Your portal dashboard shows visitor trends, enquiry counts, phone clicks, booking clicks, top pages, and top CTA performance. All tracking is consent-gated and compliant. You also receive a monthly email summary on the 1st of each month. Growth clients can connect Google Analytics for additional insights.

Lite: 2 business day response, 5 business day completion. Foundation: 1 business day response, 3 business day completion. Growth: 4 business hour response, 2 business day completion. These are targets; complex requests may take longer. Technical issues (bugs, broken links) are always handled with urgency regardless of plan.

Lite: 3 per month. Foundation: 10 per month. Growth: unlimited within fair use. Technical issues such as bugs and broken links are always unlimited regardless of plan. Unused requests do not roll over.

Content updates (text changes, new copy, updated contact details) and image updates (replacing photos, gallery changes) count as requests. SEO changes and new page creation are available on Growth only. Lite supports content updates only. Bug fixes and technical issues are always free and unlimited across all plans.

Our platform has a structured build process. It analyses your website, extracts content, classifies your business, generates optimised copy, creates a colour palette, builds page layouts, generates custom images, and assembles a complete website.

We generate custom, royalty-free images tailored to your business. Lite includes 1 custom image. Foundation and Growth include unlimited custom images. You can also supply your own images and we will use those instead.

Of course. Submit a request through your portal and we handle everything. Your website is a brilliant starting point. We refine it from there. You never need to touch anything technical.

Lite is a single-page professional online presence with a contact form and up to 3 small edits per month. Foundation is a fully managed website with unlimited pages and images, an online store, online booking, enquiry inbox, contact management, customer broadcasts, analytics and reports, and 10 requests per month. Growth adds Google Ads campaign management, email sequences, unlimited contacts and broadcasts, branding and logo support, SEO optimisation, and unlimited requests.

Yes. Foundation and Growth both include an online store with unlimited products. You manage your products, images, and pricing through your portal. Payments are handled securely through Stripe.

Every enquiry from your website goes straight to your portal inbox. You can read, reply, and track conversations — no switching to email. Available on Foundation and Growth.

Foundation includes 1 email broadcast per month to up to 250 contacts. Growth includes unlimited broadcasts and contacts, plus automated email sequences for welcome messages, post-purchase follow-ups, and re-engagement.

Growth includes full Google Ads campaign management. We create, monitor, and optimise your campaigns. You set your own ad budget directly with Google — we handle everything else.

Automated emails triggered by customer actions. A welcome email when someone signs up, a follow-up after a purchase, or a re-engagement message for inactive contacts. Available on Growth.