Frequently Asked Questions
If you've got a question, there's a good chance it's answered here. If not, we're always happy to chat.
No. We preserve your URL structure wherever possible and implement proper redirects when changes are required. We also maintain metadata and sitemap continuity. Hosting changes alone do not affect rankings when handled correctly.
In most cases, there is no noticeable downtime. We build your new website behind the scenes and only switch once everything is ready and you've approved it.
Yes. You always retain full ownership of your domain name. We never ask you to transfer it to us.
You own all content you provide: text, images, logos, and your domain name. Urthly Digital owns the platform and infrastructure. After the 6-month minimum, you can leave monthly and receive full content exports.
After the 6-month minimum, you can cancel monthly. Your domain remains yours. We provide a full content export including structured content, SEO metadata, and a migration handover document with DNS instructions. Hosting and access to the Urthly platform will end. There are no hidden penalties.
We use a purpose-built platform. It analyses your business, generates custom copy and images, and builds a website tailored to your brand. Each site is unique. The result is built on a proven system that ensures performance, security and scalability.
No. We do not alter your email settings during migration. Your email continues to work exactly as it does now.
We build your first version behind the scenes, share it for review, and refine it before approval. The full migration including DNS switch is typically complete within a few days of approval.
Our platform can analyse and rebuild websites from any platform. It reviews your existing site, extracts your content and brand signals, and generates a completely new website. Your domain stays yours and your email remains unaffected.
No. We design and build your first version before you pay. If you approve it, your £349/month managed plan starts. No setup fee, no design fee, and no large upfront invoice.
Yes. Your portal includes content exports that generate your content as structured data, SEO metadata, and a migration handover document. All your uploaded images remain accessible via direct URLs.
Every Urthly Digital website includes a brand-matched cookie consent banner that meets UK GDPR and PECR requirements. We auto-generate privacy policy, cookie policy, and terms pages populated with your business details. These should be reviewed by your own legal counsel for completeness.
Your portal dashboard shows visitor trends, enquiry counts, phone clicks, booking clicks, top pages, and top CTA performance. All tracking is consent-gated and compliant. We also set up conversion tracking and make the site ready for Google Ads attribution.
Most standard website updates are completed within 72 business hours. Technical issues such as bugs, broken links and availability problems are prioritised. Larger page, design, ecommerce, booking or integration requests are scheduled into the managed roadmap.
The managed plan includes up to 10 standard website update requests per month. Technical fixes are not counted against that allowance. Unused requests do not roll over.
Text changes, image swaps, contact detail updates, small layout changes, metadata edits and small page refinements count as standard requests. Larger new sections, major redesigns, custom software, complex ecommerce, booking platforms or unusual integrations are scoped separately before work begins.
Our platform has a structured build process. It analyses your website or business idea, extracts content, classifies your business, generates optimised copy, creates a colour palette, builds page layouts, generates custom images, and assembles the right website, ecommerce flow or booking journey.
We can generate custom, royalty-free images tailored to your business and use any brand photography you provide. We choose imagery around the page strategy, not a fixed image allowance.
Of course. Submit a request through your portal and we handle everything. Your website is a brilliant starting point. We refine it from there. You never need to touch anything technical.
New clients join one managed website plan at £349/month. It includes the custom build, hosting, SEO foundation, analytics, conversion tracking, ongoing management and standard update requests.
Yes. We can work with product sales, payments, bookings, reservations, memberships, enquiries, portals and other website ideas. Simple flows can be built into the managed website, and more complex ecommerce, marketplaces or unusual integrations are scoped with you before approval so there are no surprises.
Every website enquiry can be routed into your portal and email so you can track conversations from one place.
The managed website plan focuses on your website, tracking, SEO, enquiries and updates. Email campaign work can be discussed privately if it becomes part of your growth plan.
The managed website plan includes Google Ads readiness: conversion tracking, attribution handoff, landing page advice and practical campaign guidance. Full ongoing ad account management is not bundled into the £349/month website plan.
Email sequences are automated follow-up emails triggered by customer actions. They are not bundled into the public managed website plan, but we can advise when they make sense for your business.
We're always happy to have a chat. No pressure, no sales pitch.
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